FAQ

About company

Question
Where are you located?

Answer
We are located in Chiba, Japan and nearest major city is our capital Tokyo. About 1hour drive from central Tokyo and also Asia’s international hub, Narita Airport.

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Question
Is KURO equal opportunity employer?

Answer
Yes, we are. We are fully complied organization with regulation set by Ministry of Labor, health and Welfare of Japan.

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Question
Any open employment opportunity available?

Answer
Currently, not available. But we accept your resume at any time. Fluent level Japanese capability is essential in order to carry out daily business activities.

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Question
What are types of material KURO can provide?

Answer
We mainly provide austenitic stainless steel products including, SS304, SS316, SS316L, SS316L VIM+VAR and SS310S. Other than Stainless Steel, we achieve to supply High Nickel Alloys including INCOLOY, INCONEL, Invar and Kovar in tubes and bars shape.
*INCONELR and INCOLOYR are registered trademarks of Inco Alloys Limited.
*InvarR is a registered trademark of Arcelor Mittal.
*KovarR is a registered trademark of Carpenter Technology Corporation.

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Sales/Inquiry

Question
What are the key products at KURO?

Answer
Please refer to our website for more information.
In terms of application, we serve and involve more with Electro-gas, Medical equipment, Hydrogen supply station for Fuel Cell Vehicle(FCV) and General precision instruments.

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Question
What are the national standards of tubes/pipes available?

Answer
We are able to supply both globally recognized JIS and ASTM/ANSI tubes/pipes

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Question
What are the capability/technique and/or fabrication processing available at KURO?

Answer
-Customized tube/pipe fabrication (Round, Square, and triangle)
-Machining
-Welding
-Polishing (Mechanical and Electro-polishing)
-Precision Cleaning
-Vending
-Customized Gasket fabrication
-Tube/pipe inner pressure testing
*Any of above, we ask your cooperation to provide clear specification/drawing when making inquiry.

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Question
What’s the best way to communicate?

Answer
Email would be the best way to communicate at the beginning. We are able to sell anywhere and to anybody but we are unable to sell anything and to anybody to countries like North Korea where banned to export by Ministries of Japanese government. We also will confirm with customer over ultimate destination of the product during the inquiry processing.

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Question
Are you looking for overseas distributor?

Answer
We always welcome your interest to become our sales distributor in your country/region. Please contact us for detail.

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Question
Do you have any branch or sales rep. in overseas?

Answer
We have no own overseas branch and no plan to operate own overseas branch.
For your interest in becoming our sales distributor/representative, please feel free contact us.

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Question
Is KURO manufacturer? Distributor? Fabricator? or a Trader?

Answer
We function all of above depending on product and service you demand. Some products carry our own brand and manufactured by our own.

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Order, Delivery and Payment

Question
Do you accept CAD file?

Answer
Yes, our internal computers are installed with CAD software program.
Please feel free to send us inquiry for special fabrication anytime.

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Question
Do you accept special fabrication work?

Answer
We do accept special fabrication work with finalized and clear-specified drawing.

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Question
Do you accept Credit Card payment?

Answer
We accept all major Credit Card for your easier payment but amount will be settled in Japanese Yen Only. The payment with credit card will be processed online at designated payment website which will be guided after sending us your order. DO NOT SEND YOUR CREDIT CARD INFORMATION. Please ask for credit card payment when sending us your inquiry or placing order.

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Question
Do you accept payment made by foreign currency?

Answer
We accept payment made in US dollars but only applies for wire transfer payment.

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Question
Are you able to arrange shipping by Ocean freight or/and Air Cargo?

Answer
Overseas shipping: FEDEX, UPS, DHL and OCS
Domestic shipping: Sagawa Express, Yamato, Fukuyama and Seino Express and chartered truck

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Question
Do you have price list for your products?

Answer
Unfortunately Not. Many of our product prices are driven by market prices and price may change time to time, especially price of material. To offer most competitive price, we are unable to issue and provide price list of products. We suggest that sending us your inquiry at each occasion.

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Question
Do you stock all the products listed in this website?

Answer
Not all of products. Sending us your inquiry will help you to find what’s available best optimized lead time.

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Question
What are the payment method do you accept?

Answer
International Customer: Major Credit Card, T/T. No Cheques accepted
Domestic Customer: Major Credit Card, Bank Remittance, Bank Cheque, or COD by Sagawa Express

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Quality and Technical Information

Question
Are your products traceable?

Answer
Yes. We retain at least three years on record of material.

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Question
Will you send Inspection/Mill Certificate before purchasing the product?

Answer
Unfortunately Not. We do not issue and provide any certification before purchasing the product.
In most of the cases, we provide the certificate at free of charge.
Please ask for the certificate when ordering the product.

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Question
What is the typical condition of fabricated products?

Answer
With our long years of involvement for oil-freed and high-quality finished requirement customers, our “typical” product condition is normally oil-free. We are also able to carry our further precision cleaning upon your request.

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Question
Are you able to arrange and provide complied product with REACH/RoHS?

Answer
“Yes” to most of the cases. Our products are complied with REACH/RoHS that assured and guaranteed by sourcing manufacturer.
If any format to be fulfilled, only purchased customer is eligible to request document preparation by us.

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